The provider said an hour later that its team was "carrying out recovery work and a detailed investigation." In a later post, Beget said the problem "is complex in nature and affects all levels of the architecture," adding that engineers were configuring the infrastructure by hand inside its data centers.
The outage tracker Detector404 recorded more than 8,000 complaints from 3 a.m., and customers of the provider also reported failures under its posts on its Telegram channel. Users of the portal DownDetector left more than 8,400 complaints from 2:45 a.m. Moscow time, Novaya Gazeta Europe reported.
At the same time, Detector404 received reports of failures at the website of Chestny Znak, Russia's state goods-marking system, which was not opening as a result, Meduza reported.
By the start of October, Beget was the largest hosting provider in the Russian internet: its infrastructure hosted more than 334,000 active sites in the .ru, .rf and .su domain zones. That amounts to 14.6% of all working sites identified in a study by the Tenur service, SecurityLab noted.
According to StatOnline, Beget holds about 13-15% of the market in the national .RU and .RF domain zones and supports more than 700,000 active domains, Novaya Gazeta Europe reported. The company has operated since 2007.
In May and June, Beget reported partial unavailability of some resources due to "changes in the operation of technical means of countering threats (TSPU)," the equipment used for internet blocking. Verstka reported that employees of companies and entrepreneurs whose businesses were affected were among those who complained of failures.
In July, the European Union imposed sanctions on Beget and its management. The grounds for the restrictions state that since 2014 the provider had supplied services to Russian defense companies, as well as to the "illegal authorities, militarized organizations and propaganda projects" in annexed Crimea and the self-proclaimed LNR and DNR.