Wildberries sellers ask Mishustin to probe 20 billion rubles in delayed payouts

Andrei Pasynkov, president of the Union of Marketplace Sellers (SPM), has written to Prime Minister Mikhail Mishustin asking him to oversee the situation with delayed payouts on Wildberries, Russia's largest online marketplace. In the letter, seen by Kommersant, Pasynkov requests that the Federal Antimonopoly Service (FAS) assess the situation and that the Federal Tax Service (FNS) take into account the cash-flow gaps sellers have faced.

According to SPM data, 95.6% of sellers did not receive payments for goods sold between July 27 and August 2. The total amount of unpaid funds is estimated at roughly 20 billion rubles. Sellers submitted withdrawal requests on August 17; the money was due to arrive by August 26.

Wildberries said it has settled with most sellers but acknowledged delays on some payments. The company attributed the delays to DDoS attacks on its "Seller Balance" service, saying protective mechanisms may temporarily suspend the processing of fund transfers. It assured sellers that "all seller funds are safe."

Market representatives told Kommersant that in August most payouts to sellers took 10–14 days instead of the required seven, and that requests submitted over the past two weeks had not been processed. Efim Aldukhov, director of GoOmni, warned that if delays continue, sellers and suppliers could leave the marketplace.

Aleksei Moskalenko, head of the Association of E-Commerce Representatives, said what is critical for businesses is not so much the delay itself but the lack of clarity about when funds will arrive. Vasily Bumagin, founder of the Market Papa service, said about 15–20% of affected suppliers are currently reducing or temporarily suspending new shipments.

Sources differ: Wildberries claims the delays are localized and linked to DDoS attacks, while SPM insists that 95.6% of sellers have not received payments and that total arrears reach 20 billion rubles. Experts surveyed by Kommersant say the delays are not systemic, but the "Tochka Sverki" service said payout problems existed even before drone attacks on warehouses.